Books and CDs from Renowned Customer Service Author/Trainer/Speaker Roy Lantz
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Charles Dickens' A Christmas Carol -- A Performance Reading by Roy LantzFormat: Audio, 65 minutesPrice: $9.95 CD version or $5.95 MP3 version Charles Dickens' A Christmas Carol, one of the most beloved stories in English literature, was written in just six weeks. Dickens said he was "seized...with a strange mastery" as he walked, frequently more than 20 miles a night, through the streets of London, thinking and rethinking the story.
Excerpts from Roy Lantz's A Christmas Carol Performance Reading (click to play) Dickens planned for his readings of A Christmas Carol to be two hours in length, with a 10 minute intermission. The early readings, however, lasted three hours. He worked at trimming the presentation, recording numerous cuts to the text in a hand-annotated prompt copy. That copy is the source of Roy's 65 minute presentation - A Christmas Carol as adapted by Charles Dickens for reading aloud. Click here to view/hide the Cast of Characters From "Marley was dead, to begin with," to "And so, as Tiny Tim observed, God Bless Us, Everyone!" Roy Lantz brings to life twenty-four of the unforgettable characters from Dickens immortal tale. For immediate delivery, select the MP3 option at right. After your transaction is processed, you'll be provided with a link to download the complete, unabridged program in high-quality MP3 format.
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Never Beat the Boss at Horseshoes...Author: Roy LantzFormat: Hardcover, 176 pages Price: $16.95 US Never Beat the Boss at Horseshoes...102 Ways to Pitch Ringer After Ringer in the Game of Life, published by Magnolia Pines Press, is now available. The seed for Never Beat the Boss... was planted when Roy beat his boss at a game of horseshoes at the company picnic and was fired the following Friday. Though he had no control over his unfortunate de-hiring, Roy had 100% control over how he chose to respond and that's what Never Beat the Boss at Horseshoes... is all about -- choosing our response to whatever challenges the game of life offers. Not only is Never Beat the Boss... a great read, it makes a terrific gift for Mother's Day, Father's Day, birthdays, National Bosses Day...it's a great "any time" gift!
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The Care and Keeping of Customers (Book)Author: Roy LantzFormat: Book, 80 pages Price: $9.95 US A Treasury of Facts, Tips, and Proven Techniques to Keep Your Customers Coming BACK! Do you know it costs five to six times more to find a new customer than to keep one you already have? If new customers are the lifeblood of your business, your current customers are the heart that keeps the lifeblood flowing. This book takes a practical, experience-based look at specific things you can do to consistently delight the customers who keep your business healthy. Roy Lantz breaks the secret down into four key elements: Behaviors - Attitudes - Communication - Knowledge Each chapter focuses on one of these elements, and gives you specific strategies and techniques that are essential to making sure you've earned your customers' repeat business.
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The Care and Keeping of Customers (Audio)Author: Roy LantzFormat: Audio, 45 minutes Price: $9.95 CD version or $6.95 MP3 version 45 minutes of practical tips and entertaining anecdotes--designed to help you delight (and keep!) your customers. In today's Hi-tech age, The Care and Keeping of Customers is full of Hi-touch ideas for not only keeping your customers, but getting them to refer others to you as well. Newly remastered for CD, this CD has been called "the best compact disc ever recorded on customer service!" (Roy's wife, Bonnie, called it that!). For immediate delivery, select the MP3 option at right. After your transaction is processed, you'll be provided with a link to download the complete, unabridged program in high-quality MP3 format.
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